How do I send my artwork/logo?
What artwork formats will you accept for my order?
What is the coupon code and how do I apply it to my order?
Is rush service available?
Do you have stock art or fonts that I can use on my order? 
How is customization different from personalization?
What does PMS color match mean?
What is production time?
When will my order arrive?
What shipping methods are available?
What is a set-up/screen charge?
How do I pay for my order?
When do I need to provide a purchase order?
Will I have to pay sales tax?
What is a California Proposition 65 warning? 

How do I send my artwork/logo? 
We prefer that artwork be sent to us via email, but it can also be sent to us on disk if emailing is not an option. If supplying your artwork on disk, we can accommodate the following formats: CD, DVD or 100MB Zip. Back to top.

What artwork formats do you accept for my order? 
The preferred programs are: 

• Adobe Illustrator CS2 or older: If sending this .ai file, please convert all text to outlines before sending 
• Adobe Photoshop CS2 or older (this is a .psd file): If sending this original Photoshop file, include all layers. Photoshop files need to be actual size or larger and a minimum of 300 dpi.  
• InDesign CS2 or older: Please send packaged with all files and fonts.  
• PDF  
• Quark 6.5 or older (this is a .qxd file): Quark files need to be collected for output before sending. This means all placed images need to be included along with all screen printer fonts used in the document.  Back to top.

What is the Coupon Code and how do I apply it to my order? 
On the back of every PromotionsNow catalog there is a promotion listed for a discount on your order. In order to apply the correct promotion to your order, you will need to provide us with the code on the back of your catalog. The discount does not appear on your web order. It will be applied to your order by your inside sales representative. Back to top.

Is Rush Service available? 
Rush service is not available on every product. Certain products may be rushed on orders with a one color, one location imprint in order to meet your event date. If you need an order faster than the production time listed, please call an inside sales representative for assistance. Back to top.

Do you have stock art or fonts that I can use on my order? 
Yes, we have online, hundreds of images that you can add to most of our custom products. Outside of your set up charge, these images are FREE and ready to use. In addition to the art, we have set fonts that you can choose to print on some products. (link to stock art)  Back to top.

How is customization different from personalization?
Customizing a product is adding the same logo or text to each item. Personalizing a product is adding a different name to each item. Back to top.

What does PMS color match mean? 
The Pantone Matching System (PMS) is a color scale used to precisely match colors for printing. Each color has a coded number that ensures you get the right color when the file is printed even though the color may not look right when displayed on your monitor. PMS works well for spot colors but not for process colors (digital imprinting). Back to top.

What is Production Time? 
Each item shows a number of business days allotted for the production of your order for a one color, one location imprint. Production time begins with the receipt of your signed proof approval. As shipping and delivery times vary, they are not included in the production time. Back to top.

When will my order arrive? 
The arrival of your order is based upon the individual item's production time as well as shipping and delivery. Be sure to notify your inside sales rep of any event dates to ensure that you will receive your order on time. Back to top.

What shipping methods are available? 
Most orders are shipped via UPS ground. Faster methods that may incur additional charges are: UPS Next Day, Two Day or Three Day. For high quantity/weight orders your representative may suggest shipping via truck. Back to top.

What is a set-up or screen charge? 
The general set-up charge for the most common methods of imprinting is $39.00. As the set-up/screen charge is based on the method used to imprint your product, Some imprinting methods may require a higher charge. For additional imprinting methods see glossary. (glossary is link) Back to top.

How do I pay for my order? 
We accept Visa, MasterCard, American Express, Check or Purchase Order. Payments may also be sent to our office via check. A method of payment will need to be known when you place your order. Organizations in good credit standing can also be invoiced on Net 30 terms when providing an official purchase order. See below for additional information concerning purchase orders. Back to top.

When do I need to provide a purchase order? 
Before you place your order, you should confirm with your purchasing department the way purchase orders are to be handled in your company. You can then provide your purchase order number when you place your order. A copy can then be emailed or faxed to our office. Back to top.

Will I have to pay sales tax? 
Only residents of New Jersey and Pennsylvania will have to pay sales tax on purchases. All tax-exempt businesses must supply a copy of their tax-exempt certificate. Back to top.

What is a California Proposition 65 Warning?
PROPOSITION 65: Also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, California Proposition 65 is a law that requires warning to consumers if a product exposes consumers to a wide variety of chemicals including lead and cadmium. Prop 65 does not ban any product; it simply requires warnings. Prop 65 applies only in California, and covers all products distributed in the state. Back to top.